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Terms and conditions

Please read carefully the following terms and conditions of use for the In order to avoid any confusion, regarding the terms and conditions, please save or print thee copy of it.

1. About us

The main aim of the Viola Ceramics Studio shop is to provide the customer with handmade products of the great quality. The shop offer products from following categories:

– Ceramics tiles

– Ceramics handles

2. Privacy policy

Any personal data which you may provide us through the Site is subject to our. The terms of privacy policy are consistent with the current United Kingdom laws.

3. Use of the site

You might only access this site for your personal purpose. You are not allowed any content of this site (also products) for any commercial or illegal purpose.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site. You are not allowed to provide the staff, with false information, which might lead to the confusion in the process of trade or to activities which are deemed as illegal.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons, without any types of early warnings (For example if the situation is immediate).

We reserve the right to suspend your account and use of the site with immediate effect and without any warning, if you breach any of these Terms & Conditions.

As a customer and a member of the site, you are supposed to take your responsibility for the access or production. We do not take any responsibility for  stolen passwords, accounts etc. if the situation is the result of your carelessness.

4. Dealing with the third parties

As the company, we are not able to deal with all the content presented by third parties like website links, links to resources, advertises, merchants etc. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resource. Any problems which you might have with the third parties on this site, should be resolved solely by yourself and the third party itself. We are not responsible in any way for such situations.

5. Intellectual property rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks. Thus you agree to not copy, download, adapt, modify, sell or distribute any content present on this site.

6. Disclaimer

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. We do not guarantee that the site is going to work perfectly on all types of PC-s and mobile devices. The site is accessed via web, a source independent from us, thus we are not responsible for any issues connected with worldwide web itself. We are also not responsible for any color variations or shape variations of products, cased directly by your PC or mobile device.

7. Limitation of liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site or the products. We are not responsible for any delays or failures, which are results of your breach of these Terms & Conditions. You still have the right to get the product sent in a proper condition and in the fastest time possible.

8. General information

These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery Options and policy on Returns constitute the entire agreement between you and us.

Any failure made by our company in the context of execute this Terms & Conditions shall not constitute a waiver of such right or provision. These Terms & Conditions are controlled by law of United Kingdom and England. As soon as you order the product from us you are the subject of these Terms & Conditions.

9. Copyright and Trade Mark Notice

All content on this Site is protected under the Copyright, Designs and Patents Act 1988 Limited or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.

10. Acceptance

You hereby accept that your order of purchase from Viola Ceramics Studio is applicable as listed in your order. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

After the order is done, we are responsible to provide you with  order acknowledgement email with your order number and details of the Product on your email address. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. The order will be accept after we check if everything is in accordance with law.

11. Prices

We herby inform you that we have the law to change the prices from time to time, without giving any reason. Product prices and delivery services prices include any applicable VAT or sales tax payable. It might be possible that sometimes (due to the number of products), prices on site might be wrong. We will try to verify this ASAP, however it is not always possible. When a product’s correct price is less than our stated price, we hereby state, that we will charge the lower amount when dispatching the product to you.

Furthermore any Products purchased prior to any markdowns or discount offered will not be refunded the difference.

12. Payment

More information about the payment methods that we accept are set out on the Site. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You hereby acknowledge that you will be fined, pursued or in other ways punished by UK law, if you break the law connected with payments and credit cards. We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider.

13. Cancellation Right

If you are a UK/EU consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Products from us or when a third party other than the carrier and indicated by you receives or has physical possession of the Products. We will refund the product for you. However, you are responsible for covering the costs of returning of goods.

14. Customer service

The customer service of Viola Ceramics Studio can be found under this address:

Viola Ceramics Studio

105 Wemberham Ln, Unit 1G 

Yatton, Bristol

BS49 4BP

United Kingdom

15. Delivery

Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such. Your products are protected by English Law of Delivery. When ordering, you will be offered our delivery service once you reach the delivery address details page. The orders are going to be send, to the address provided by you in the delivery form.