Returns and complaints

If you are a UK/EU consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Products from us or when a third party other than the carrier and indicated by you receives or has physical possession of the Products. We will refund the product for you. However, you are responsible for covering the costs of returning of goods.

Returns & exchanges

I gladly accept returns, exchanges and cancellations.
1. Contact me within – 14 days of delivery,
2. ship items back within – 30 days of delivery,
3. request a cancellation – before the item has shipped,
4. the following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.

 

Customer service

The customer service of Viola Ceramics Studio can be found at this address:

Viola Ceramics Studio

Freestone Road, Studio G12 – FREESTONE STUDIOS,

Bristol / United Kingdom

BS2 0QN

info@violaceramicsstudio.com

 

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